?IBM CEO Arvind Krishna said the company expects to pause hiring for roles that could be replaced with AI in the coming years, marking one of the most disruptive workplace responses to the rapidly advancing technology.
We’ve rounded up articles from SHRM Online and other outlets to provide more context on the news.
HR on the Chopping Block?
Krishna said that hiring in back-office functions such as human resources will be suspended or slowed, with more routine HR functions slated for automation. He said that about 30 percent of noncustomer-facing roles—or about 7,800 jobs—could easily be replaced by AI and automation over the next five years. IBM currently employs about 260,000 workers.
ChatGPT and HR: A Primer for HR Professionals
It seems like not a day goes by without ChatGPT appearing in a news headline. From fears of it replacing workers to raves about its productivity benefits, the generative artificial intelligence tool may be the biggest technological advancement since the invention of the personal computer several decades ago.
How to Manage Generative AI in the Workplace
It’s the job of HR to be ready for anything, but the newness of generative AI combined with the dizzying hype and potential legal ramifications can make it feel particularly intimidating to address. There are still so many unknowns, yet workers need guidance now along with reassurance that their skills—and jobs—still matter. Company leaders must plow ahead doing what they always do: the best they can.
SHRM Research: AI Use on the Rise, Ethics Questions Remain
Most talent acquisition professionals who use artificial intelligence and automation technology say it improves time-to-fill, but they still have some uncertainty about whether the tools protect against bias.
Regulations on AI Are Coming
As organizations have increasingly adopted artificial intelligence, especially in their talent management and recruitment efforts, there has been more discussion among business leaders about how to make sure they use AI responsibly. Soon, they may have to walk the talk. A growing wave of regulations could force organizations developing and using AI to implement responsible-use policies.